Privacy Policy

Last Updated: October 29, 2026

GoMon Support ("we," "our," or "us") is committed to protecting your privacy. This document explains how we collect, use, disclose, and safeguard your personal data, as well as how we use cookies on our support portal and website (collectively, the "Services").

We process personal data and deploy cookies in strict compliance with the General Data Protection Regulation (GDPR), the Dutch Telecommunications Act (Telecommunicatiewet), and applicable local privacy laws.

1. Data Controller

For the purpose of data protection laws, the data controller is:

• Company Name: GoMon Support / GoMon

2. Information We Collect

We only collect personal data that is necessary to provide you with efficient technical support. This includes:

• Identity and Contact Data: Full name, company name, email address, phone number, and billing address.
• Support Ticket Data: Information you provide when requesting assistance, including log files, screenshots, error reports, and communication history with our support team.
• Technical and Usage Data: IP address, browser type, operating system, and interaction data collected during your visit.
• Payment Data: Transaction details and invoicing information (payment details are securely handled by our third-party payment processors).

3. How and Why We Use Your Data

We process your personal data based on the following legal grounds under the GDPR:

• Performance of a Contract: To register your account, manage support tickets, verify identity, and deliver the technical support requested.
• Legal Obligation: To comply with financial, tax, and regulatory compliance laws in the Netherlands.
• Legitimate Interests: To improve system stability, optimize support workflows, detect fraud, and secure our network infrastructure.

4. Cookie Policy (Cookie Statement)

We use cookies and similar tracking technologies to ensure our support portal functions correctly, to analyze how users interact with our platform, and to remember your preferences.

You can manage your cookie preferences at any time through our cookie banner or your browser settings. We categorize our cookies as follows:

• Essential / Strictly Necessary Cookies: These cookies are vital for the core operation of our support platform. They enable secure log-ins, session management, and ticket submission functionalities. Without these cookies, the Services cannot be provided. (Consent not required under Dutch law).
• Functional Cookies: These cookies allow our portal to remember choices you make (such as your preferred language or region) to provide a more personalized experience.
• Analytical / Performance Cookies: We use these cookies to collect anonymous, aggregated statistics about how visitors navigate our support site. This helps us identify technical errors, monitor server load, and improve our user interface.
• Marketing / Tracking Cookies: These cookies may be used to track visitors across websites to build a profile of your interests. We only deploy these cookies if you give explicit prior consent via our cookie banner.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being placed. Please note that disabling essential cookies may impact the functionality and accessibility of our support services.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share data with trusted third parties strictly necessary to deliver our Services:

• Hosting and cloud infrastructure providers.
• Support ticketing software and CRM platforms.
• Payment gateways and accounting software.
• Competent legal authorities if required by Dutch or EU law.

If any data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy.

• Support History: Retained for as long as your account remains active or up to [e.g., 2 years] after ticket closure to maintain operational context.
• Financial Records: Invoices and billing details are retained for 7 years to satisfy Dutch tax authority (Belastingdienst) requirements.

7. Security Measures

We implement rigorous technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes end-to-end encryption (SSL/TLS) for data in transit, strict access control for support agents, and regular security audits.

8. Your GDPR Rights

As an individual within the EU, you hold the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct incomplete or inaccurate data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data under certain legal conditions.
• Right to Restrict or Object: You can object to the processing of your data based on legitimate interests.
• Right to Data Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [Email Address]. We will respond to your request within 30 days.

9. Complaints

If you believe that our processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, cookie configurations, or support workflows. The updated version will be published on this page with a revised "Last Updated" date.